1. Who we are
Biddurs is operated by Robert Scotts Commerce Ltd("Biddurs", "we", "us"), a company registered in England and Wales. Our registered office, company number and VAT number appear in the footer of the site once trading. These terms govern the contract between you (the buyer) and Biddurs when you use the auction platform at this domain.
2. Definitions
Auction event means a themed timed online auction with a published start and end time. Lot means an individual item or grouped items offered for sale within an auction event. Hammer pricemeans the winning bid amount, excluding buyer's premium, VAT and shipping. Buyer's premium is the percentage of the hammer price added to your invoice (shown on every lot before you bid). Reserve means a hidden minimum bid below which a lot will not sell.
3. Account, eligibility & age
You must be 18 or overand resident in the United Kingdom to register and bid. By creating an account you confirm you meet both conditions. Accounts are personal — you may not let another person bid using your login. If you register as a business buyer (the "I'm a business buyer" option), you confirm you are authorised to bind that business.
4. Bidder conduct & verification
We may request identity verification, address verification or proof of funds at any time and may suspend bidding until that is received. We reserve the right to refuse or cancel any registration or bid at our discretion, in particular where we suspect fraud, collusion, "bid shielding", money laundering or other prohibited conduct. Members of the public who have lost an auction may not approach winners off-platform to seek private purchase; doing so may result in account suspension for all parties involved.
5. Bidding rules
- Each lot has a starting bid, a published bid increment, an end time and (sometimes) a hidden reserve.
- Bids may only be placed in the published increment.
- You may set a maximum bid; the system will then bid on your behalf up to that maximum, one increment above competing bids.
- Your account email must be verified before your first bid is accepted.
- You must enrol in the relevant auction event and save a valid payment card before bidding. By doing so you authorise Biddurs to charge that card automatically if you win.
- Bids landing within the anti-snipe window (default 60 seconds) extend that lot's end time by the same period. See section 7.
- We may withdraw a lot at any time before its end time at our discretion.
6. Binding nature of bids
A bid is a legally binding offer to buy. You cannot retract a bid once placed. By submitting a bid you warrant that you intend to pay if you win and that you have funds available to do so. Bids placed in error remain binding; we do not cancel them on request.
7. Reserve prices & anti-snipe
Some lots have a hidden reserve below which the lot will not sell. If bidding ends without the reserve being met the lot is marked unsold and may be relisted in a future event.
Anti-snipe:if any qualifying bid is placed in the final 60 seconds of a lot (the "anti-snipe window"), the lot's end time is extended by 60 seconds from that bid. Extensions may repeat. The intention is to ensure last-second bids are not unfairly defeated by network or processing delay.
8. Winning a lot & fees
The total you pay on a winning lot is calculated as:
- Hammer price (your winning bid)
- + Buyer's premium (a percentage of the hammer price, shown on every lot before you bid; typically 15%)
- + Shipping (flat rate based on the lot's size category; see below)
- + VAT at the prevailing UK rate (currently 20%) applied to the buyer's premium. Some lots include VAT in the hammer price; others are sold under the second-hand goods margin scheme. The lot listing tells you which.
Shipping is charged per lot based on a published size tier (Small / Medium / Collection-only). If you win multiple lots and would like them combined into one parcel, email hello@biddurs.com within 7 days of winning; we will combine the shipment and refund the postage difference to your card. We do not auto-combine.
9. Payment
Payment is taken automatically from your saved card at the end of the auction event in which you won. The card you saved when enrolling is the card we charge. If that charge fails for any reason, we will email you and the invoice will show as "Failed" — you must pay or update your card within 7 days. We accept the payment methods listed at checkout (currently UK-issued debit/credit cards via Stripe, Apple Pay and Google Pay).
Invoices are payable in full. Part-payment does not relieve you of the balance. We do not offer instalment plans.
10. Non-payment & enforcement
If we cannot collect payment within 7 days of an invoice being issued, we may:
- Suspend your account and cancel any open bids;
- Offer the lot to the runner-up (see section 16);
- Recover the unpaid sum (including reasonable recovery costs and interest at 8% per annum above the Bank of England base rate, in line with the Late Payment of Commercial Debts (Interest) Act 1998 where applicable) by means of a county court money claim or instructing a debt-collection agent;
- Report the matter to relevant industry bodies and credit reference agencies where lawful.
You remain liable for the contract you entered when you placed the winning bid.
11. Consumer vs business buyers
Important: auctions are excluded from the 14-day cancellation period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (regulation 28(1)(b) and Schedule 2). You do not have a consumer right to change your mind and cancel.
If you tick "I'm a business buyer" at registration, your purchases are business-to-business sales. The Consumer Rights Act 2015 does not apply to those sales; the Sale of Goods Act 1979 (as amended) and our terms below govern instead. B2B buyers may have different VAT treatment — see section 8.
For consumer buyers, your statutory rights under the Consumer Rights Act 2015 (satisfactory quality, fit for purpose, as described) are not excluded by these terms. Lots described as "untested", "for parts", "customer return" or similar are sold subject to those condition descriptions.
12. Lot descriptions & condition
We describe each lot in good faith. Photographs and written descriptions are our best efforts but are not warranties. Lots are sold as-seen. Condition codes used:
- New — unused, original packaging where stated.
- Like new — unused or barely-used, no visible defects.
- Very good / Good / Used — used, working condition unless otherwise noted; minor cosmetic wear is normal.
- For parts — sold as non-working; do not expect functionality.
- Untested — we have not verified functionality. Treat as sold for parts unless you can independently confirm condition.
If you have a question about a lot, use the Q&A panel on the lot page before bidding. Answers we give in writing become part of the lot description.
13. Dispatch, delivery & collection
We dispatch parcel lots within 2 working days of cleared payment. Delivery is by tracked courier (currently Yodel for standard parcels) to the UK address on your account. Estimated transit time is 2–4 working days from dispatch. Non-mainland UK postcodes (Scottish Highlands, Northern Ireland, Channel Islands, Isle of Man, Isles of Scilly) attract a regional surcharge shown on the lot page and at checkout.
Lots marked Collection only (typically pallets or vehicles) must be collected from our warehouse within 14 days of payment. We will email collection instructions. After 14 days we may charge a storage fee of £5 per lot per day, or after 30 days dispose of the lot and retain the sale proceeds.
14. Damage in transit & lost parcels
Photograph the parcel before opening if it arrives visibly damaged. Email hello@biddurs.com within 48 hours of delivery with the photos. We will work with you and the carrier to resolve via repair, replacement, or refund as appropriate. Damage reported after 48 hours is harder to recover from the carrier and may not be eligible for a refund.
If a tracked parcel is marked as delivered but you did not receive it, contact us within 14 days. We open a carrier investigation and, where the carrier finds the parcel was lost, refund or resend.
15. Refunds & returns
Because auction sales are exempt from the 14-day consumer cancellation right, we do not accept returns for change of mind, buyer error, or because you found the same item cheaper elsewhere.
We do refund where:
- The lot is materially not as described and you tell us within 48 hours of delivery;
- The lot is faulty and was not described as faulty/untested/for parts;
- The lot is damaged in transit (see section 14);
- We cancel a lot or auction event;
- The Consumer Rights Act 2015 entitles a consumer buyer to a refund.
Refunds are issued to the original payment card via Stripe and typically appear in 5–10 working days depending on your bank.
16. Second-chance offers
If a winning bidder fails to pay, we may offer the lot to the runner-up at the runner-up's highest bid. Such an offer is optional on the runner-up's part; if accepted, the runner-up's bid becomes binding under these terms.
17. Selling through Biddurs (consignors)
If you list lots on Biddurs as a consignor, you do so under a separate consignor agreement. Commission is set at the consignor's onboarded rate (typically 15%–25% of the hammer price) and applied at settlement. VAT is charged on the commission at the prevailing rate. Net proceeds (hammer price less commission and VAT on commission) are held for 7 days after the buyer's payment clears (cooling-off / refund window) and then paid out by BACS on the 1st of each month in a single batch.
Consignors warrant they have full title to and authority to sell every lot listed, and that lots are not stolen, counterfeit, restricted, or subject to undisclosed defects. Lots listed in breach of these warranties may be withdrawn at any time and the consignor remains liable for any costs we incur, including refunds to buyers.
18. Intellectual property
All site content, branding and software is owned by Robert Scotts Commerce Ltd or its licensors and is protected by UK and international IP law. You may not scrape, copy or re-distribute lot photos or descriptions for commercial use without our written permission.
19. Limitation of liability
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be limited or excluded by UK law. Subject to that:
- Our total liability to a buyer in respect of a single lot is limited to the amount paid by the buyer for that lot;
- We are not liable for indirect or consequential loss (e.g. lost profit, lost time, hire of substitute goods);
- We are not liable for any failure or delay caused by something outside our reasonable control (see section 24).
20. Data protection
We process personal data in accordance with our Privacy Policy and the UK General Data Protection Regulation (UK GDPR). The Privacy Policy explains what we collect, why, how long we keep it, who we share it with, and your rights.
21. Marketing communications
We send transactional emails (verification, bid notifications, invoices, dispatch updates) as part of operating the platform — these are not marketing communications. Promotional emails or SMS are sent only with your prior opt-in consent under PECR. You can withdraw consent at any time from Account → Profile & settings or by clicking the unsubscribe link in any marketing message.
22. Cookies
We use cookies strictly necessary to operate the site (session, CSRF, authentication). We will request consent before placing any non-essential cookies (e.g. analytics). See the Privacy Policy for the current list.
23. Suspension & termination
We may suspend or close your account at any time, with or without notice, if:
- You breach these terms or our acceptable-use rules;
- We reasonably suspect fraud, money laundering, or other unlawful conduct;
- You have repeatedly failed to pay for winning lots;
- You have repeatedly returned goods in bad faith;
- Required by law or by a court order.
You may close your own account at any time once all open invoices are settled.
24. Force majeure
We are not liable for failure or delay caused by events outside our reasonable control, including (without limit) internet, hosting or payment-processor outages; carrier disruption; industrial action; fire, flood, pandemic or other natural events; or acts of government. Where such events materially prevent the operation of an auction we may pause, extend or cancel it.
25. Complaints
If something goes wrong, email hello@biddurs.com. We aim to acknowledge within 1 working day and resolve within 14 days. If you remain dissatisfied, you may pursue your statutory rights via the small claims track in the County Court of England and Wales (see section 27).
26. Changes to these terms
We may update these terms from time to time. We'll email registered users when we publish a material change and ask you to re-accept the new version before placing your next bid. Bids placed before a change are governed by the terms in force at the time they were placed.
27. Governing law & jurisdiction
These terms are governed by the law of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales, save that consumer buyers may bring proceedings in the courts of the part of the UK in which they live.
28. Contact
Email hello@biddurs.com. We aim to reply within 1 working day.